Feature List

Below is a list of the more common features provided by the PBX Platform 

However, our platform has many more advanced features and way to accommodate custom request which are not listed below. Should you need a function not on this list please contact our support department to determine of your request can be accommodated.

 

Extension User Features PBX System Features
  • Account Code Tracking
  • Attendant Console (Web Based)
    • Answer Calls
    • Hold
    • Transfer
    • View Extension Presence
    • View Company Contacts
    • Visually Park and Retrieve Calls
    • View Call Queues and Agent Availability
  • BLF / Busy Lamp Field
    • On Device
    • Mobile App Phone (Android and iOS)
    • Web App (Chrome)
    • Web Portal
    • Attendant Console
  • Built in Chat
    • Customer Portal
    • Web Phone
  • Call Blocking (Inbound and Outbound)
    • Anonymous Call Rejection
    • Selective Call Rejection
    • Whitelist
    • Blacklist
  • Call Forwarding
    • Always
    • Busy
    • No Answer
    • Not Reachable
    • Find Me Follow Me
  • Call Logging with Disposition
  • Call Monitoring
    • Barge
    • Listen
    • Whisper
  • Call Notify
  • Call Parking
    • Dynamic Park
    • Static Park
    • Single Button Park and Retrieve with Light Indicator
  • Call Pickup
    • Any User
    • Department
    • Entire PBX
    • Own Call on Another Device
  • Call Recording
    • Always
    • Manually
    • Via Device
    • Via Portal
  • Call Return
  • Call Transfer
    • Attended Transfer
    • Blind Transfer
    • Intercom Transfer
    • Transfer to Voicemail
  • Call Waiting
  • Caller ID Management (Inbound and Outbound)
  • Caller ID with Name
  • CDRs / Call Detail Records
  • Device Auto Provisioning
    • Multiple Vendor Support
    • Bulk Import
    • Remote Device Reboot
    • Custom Over-Rides
  • Distinctive Ring
    • By User
    • By Department
    • By Dialed Number
    • Other Custom
  • Do Not Disturb (Server Side)
  • Extension Dialing
  • Intercom / Paging
  • MWI / Message Waiting Indicator
  •  Music-On-Hold
    • System Default Music-on-Hold
    • Personalized Music-on-Hold
    • Randomized
    • Custom per Call Queue
  • Presence
  • Privacy Features
  • Simultaneous Ring
    • 1 or more SIP Devices
    • 1 or more Offnet Phone Numbers (ie Cell Phone)
    • Answer Confirmation Option
    • Call Screening Option
    • Ring Delay on Entries Option
  • SIP-Tapi Support
  • Three-Way Calling
  • Video Support
    • H264
  •  Voicemail
    • Copy to other Extensions
    • Email Notification
    • Email Notification with Message Attachment
    • Operator Breakout
    • View on Web Portal, Mobile App, Web App
    • Transcription (powered by VoiceBase)
  • Web User Portal
    • Access Levels
      • Office Manager
      • Standard User
      • Call Center Agent
      • Call Center Supervisor
    • Contact Widget
      • User List with Presence
      • Click to Call
      • Chat
    • Full Self-Service Feature Management
    • Inbound Call Handling Rules
    • Screen Pops
      • Answer and Reject Calls
      • Hold
      • Transfer
      • Start and Stop Recording
  • ACD / Advanced Call Distribution
  • Auto Attendants
    • Intro Greetings
    • Menu Greetings
    • Visual Designer
    • Record Greeting from Phone
    • Change Greeting with Star Code
    • Advanced Options
  • Call Center Suite
    • Agent Support
    • Supervisor Support
    • Statistics and Reporting
    • Custom Portals
  • Call Intercept
  • Call Monitoring
    • Barge
    • Listen
    • Whisper
  • Call Parking
    • Dynamic Park
    • Static Park
    • Single Button Park and Retrieve with Light Indicator
  • Call Queues
    • Multiple Routing Options
    • Queue based Cal Recording
    • Play Message to Agent
    • Agent Management
    • Skill Based Routing
  • Caller ID Manipulation
    • Inbound
    • Outbound
    • From Auto Attendant
    • From other Users
    • Per User
  • Configurable Feature Codes
  • CRM Integrations
    • TenFold
    • Mondago Go Communicator
    • HTTP/HTTPS URL Post
  • Device Inventory Management
  • Department Management
  • Dial by Name Directories
  • DID / Phone Number Management
    • Day / Night Mode
    • Static Routes
    • Time of Days Routes
    • Star Code Managed Routes
  • Distinctive Ring
    • By User
    • By Department
    • By Dialed Number
    • Other Custom
  • Extension Dialing
    • 2 Digit*
    • 3 Digit
    • 4 Digit
    • Almost Any Combination
  • Fraud Detection
  • Group Instant Messaging
  • Hot Desking
  • Hoteling
  • Hunt Groups / Ring Groups
  • Shared Call Appearance
    • Key System Emulation
  • Time Frame Management

*2 Digit extension dialing may require a custom dial plan should it conflict with standard system feature / star codes.