How to Park and Retrieve Calls

Call Parking enables you to “hold” a call in a “parking lot” (aka parking orbit) so that it can be retrieved by the same or another extension when they are available.

It is similar to the hold functionality offered by legacy key systems but still offers the advantages of a hosted PBX.

Some things to know.

  • A PBX can have multiple parking lots.
  • Parking lots can be shared by all users or dedicated to groups or individual users as needed.
  • Parking supports presence/BLF on the individual lots.
  • Parking can by done with transfer and retrieve codes but it is much easier to use with “Call Park” dss keys on the phone.
  • You must first create your parking lots in the PBX dashboard for them to work.

How to Park a Call with Static or One Button Park.

The best and easiest way to park a call is by using a “Call Park” dss / feature key on an IP phone. When using these keys the User simply taps the key and the call will be parked on the configured lot. After the call is parked on that key, it will then show red because it is occupied. All Users with that parking lot key on their phone will also see it turn red.

Alternatively, a User can blind transfer a call to a parking lot number. If the IP phone has a dss / feature key configured with “BLF” or “Call Park” and is monitoring that lot number it will turn red when occupied and green when empty.

How to Park a Call with Dynamic Parking.

During an active call the User must press ***. The system will then park the call in the first available lot and read the lot number to you. If you configured a BLF key on an IP phone that monitors that lot number it will turn red when occupied and green when empty.

How to Retrieve a Parked Call.

You can retrieve a parked call by pressing the dss / feature key that is configured for that lot number.

You can also just dial the lot number from any phone.